Privacy policy

PRIVACY POLICY

Last updated: 27 August 2026

Elimilio Creative Pty Ltd (“Elimilio Creative”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote, make or manage a booking, purchase or hire products or services, communicate with us, or otherwise interact with Elimilio Creative.

Our website is powered by Shopify, which enables us to provide our website and related online services.

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be handled as described below.

PERSONAL INFORMATION WE MAY COLLECT

The personal information we collect will depend on how you interact with us and may include:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Event address or venue location

  • Event date and time

  • Venue details

  • Event type

  • Guest of honour's name and age or milestone, where provided

  • Event theme, colour palette and styling preferences

  • Services or hire products you are interested in

  • Budget information voluntarily provided as part of an enquiry

  • Photographs, invitations, mood boards or inspiration images uploaded by you

  • Information contained in enquiries, forms, emails, messages or other communications with us

  • Quote, invoice, booking and transaction information

  • Payment confirmation and related financial transaction information

  • Website usage information

  • Device, browser, network and IP address information

  • Marketing and communication preferences

  • Any other information you voluntarily provide to us.

We ask that you do not provide sensitive personal information unless it is reasonably necessary for us to provide the requested service.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you submit an enquiry or booking form

  • When you request or accept a quote

  • When you make or manage a booking

  • When you communicate with us by email, telephone, social media or other channels

  • When you upload inspiration images or other event information

  • When you use our website

  • Through cookies and similar technologies

  • Through Shopify and other technology providers used to operate our business

  • From venues, suppliers or other persons involved in your event where reasonably necessary

  • From publicly available sources where appropriate

  • From third parties where you have authorised or reasonably expected the information to be provided to us.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  • Respond to enquiries

  • Assess event availability

  • Prepare quotes and proposals

  • Process and manage bookings

  • Prepare contracts, invoices and payment requests

  • Plan and deliver event styling, hire and related services

  • Personalise signage, decals, styling elements and other event products

  • Communicate with you before, during and after your event

  • Coordinate delivery, setup, collection and venue access

  • Communicate with venues, suppliers and contractors where reasonably necessary to deliver your event

  • Maintain client and booking records

  • Provide customer support

  • Process payments and maintain financial records

  • Improve our website, products and services

  • Detect and prevent fraud or misuse

  • Comply with legal, tax, accounting and regulatory obligations

  • Resolve disputes or enforce our agreements

  • Send marketing communications where you have consented or where otherwise permitted by law.

EVENT INFORMATION & INSPIRATION IMAGES

When you submit an event enquiry, you may choose to provide information such as your theme, colour palette, venue, guest of honour details, invitation or inspiration images.

We use this information to understand your event, prepare proposals and mock-ups, recommend suitable products and services and plan your styling.

Please only upload photographs or information that you are authorised to provide to us.

Inspiration images supplied to us are used as references for planning and designing your event and may be stored with your enquiry or booking records.

THIRD-PARTY SERVICE PROVIDERS

We use third-party platforms and service providers to operate our website and business.

These may include providers involved in:

  • Website hosting and ecommerce

  • Enquiry and online forms

  • Customer and booking management

  • Accounting and invoicing

  • Payment processing

  • Email and communications

  • Cloud storage

  • Analytics

  • Marketing and advertising

  • Delivery, logistics and event services.

Depending on the services we use, your personal information may be processed by providers such as Shopify, Jotform, Xero and other service providers necessary to manage your enquiry or booking.

These providers may process information in accordance with their own privacy policies and terms.

We only disclose personal information where reasonably necessary for our business operations, to provide the services requested by you, where you have authorised us to do so, or where required or permitted by law.

SHOPIFY

Our website is hosted and powered by Shopify.

Shopify may collect and process information about your access to and use of our website in order to provide, secure, personalise and improve its services.

Information submitted through our website may be transmitted to or processed by Shopify and its service providers, including in countries outside Australia.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information available through its website.

PAYMENTS & FINANCIAL INFORMATION

Payments may be processed through third-party payment providers and financial institutions.

We generally do not directly store complete payment card details where payment is processed by a third-party payment provider.

We may retain transaction information, payment status, invoice information and other financial records where necessary for accounting, taxation, booking management and legal purposes.

MARKETING COMMUNICATIONS

Where permitted by law, we may use your contact details to send you information about Elimilio Creative, including services, offers, new products or other promotional material.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an existing enquiry, quote, booking, payment or event.

COOKIES & WEBSITE TECHNOLOGIES

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, provide analytics and support advertising or marketing activities.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect some website functionality.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information:

  • To Shopify and other technology providers used to operate our business

  • To payment processors and financial institutions

  • To accountants, professional advisers and insurers

  • To venues, suppliers, contractors, delivery providers or event partners where reasonably necessary to provide your booked services

  • Where you request or consent to the disclosure

  • Where reasonably necessary to protect our legal rights or the safety of others

  • Where required or authorised by law

  • In connection with a sale, restructure or transfer of all or part of our business.

We do not sell your personal information.

CHILDREN'S INFORMATION

Our services are purchased and arranged by adults; however, because we provide services for children's celebrations, clients may provide limited information relating to a child, such as their first name, age, birthday milestone or personalised event details.

We only use this information where reasonably necessary to provide the requested event services, such as creating personalised signage, decals or styling.

Parents and guardians should not provide information about a child beyond what is reasonably necessary for the relevant event.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

PHOTOGRAPHY & SOCIAL MEDIA

Where photographs or video from an event contain identifiable individuals, our collection and use of that material will be handled in accordance with applicable privacy requirements and any permissions or agreements relating to the event.

Any specific rights regarding photography, videography and use of event content may also be addressed in our booking Terms & Conditions.

DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary to:

  • Manage enquiries and bookings

  • Provide our services

  • Maintain business and client records

  • Meet accounting, taxation and legal obligations

  • Resolve disputes

  • Enforce agreements

  • Protect our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to applicable legal and record-keeping requirements.

OVERSEAS STORAGE & PROCESSING

Some of the third-party platforms and service providers we use may store or process information outside Australia.

Where personal information is disclosed or processed overseas, different privacy laws may apply.

We take reasonable steps appropriate to the circumstances when engaging service providers that handle personal information.

ACCESS & CORRECTION

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing a request.

In some circumstances, applicable law may permit or require us to refuse access or correction. Where required, we will provide an explanation.

PRIVACY COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us so that we can investigate and respond.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another applicable privacy regulator.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal obligations or privacy practices.

The updated version will be published on our website with a revised “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Elimilio Creative Pty Ltd
Caringbah, NSW, Australia
Email: hello@elimiliocreative.com.au